SOFX products are digital trading software files. Refund review depends on delivery status, file access, and the nature of the issue.
Digital product policy
Because SOFX sells digital files, completed downloads are generally not treated like returnable physical goods. Refund requests are reviewed case by case.
Eligible review cases
Duplicate payment for the same product.
Paid order completed but no file access was provided.
Wrong file was attached to the purchased product.
Technical delivery issue that SOFX cannot resolve after support review.
Not a performance guarantee
Trading performance, live profitability, account results, broker differences, spread, slippage, VPS quality, and user configuration are not guaranteed by SOFX and are not automatic refund reasons.
How to request review
Contact support with the order number, product name, account email, and a clear description of the issue.
